We operate an open return policy that allows you to regret and cancel your purchase without cause within 14 days from the date of receiving the goods. You don't have to send the products back within 14 days, but you do need to contact us within 14 days. Only unused products may be returned, which means that the goods must be in unchanged condition and still in its original packaging.
Goods are returned at your expense and you are responsible for the transportation.
Please contact us as soon as possible at firstname.lastname@example.org before trying to send us anything.
If a product is faulty, or if you have other complaints, please contact us as soon as possible at email@example.com and describe the problem.
Orders are normally shipped within 1 business day from receiving the order. We ship from Chicago, Illinois.
We offer customers in the US two shipping alternatives:
Standard Ground - Estimated transit time: 4-7 business days - Free on orders above $50, otherwise $5.
USPS Priority - Estimated transit time: 1-3 business days - $5 on orders above $50, otherwise $10.
For international customers, the rates and transit times vary depending on your location and will be displayed at checkout. If your location is not available, please contact us at firstname.lastname@example.org and we will do our best to assist you.